Refund policy

In this document 'We', 'Us', 'Our' or 'the Company' refers to CF BLK PTY LTD (ACN 163 610 115) We are the exclusive distributor of RX Smart Gear branded fitness equipment in Australia & New Zealand.  We also conduct fitness workshops.

When you place an order with us, your custom rope and replacement cable are custom built by a member of our team and shipped from Sydney to you.

Each replacement cable is custom measured, cut then packaged prior to it being sent from our Brookvale facility. Most other RXSG products are assembled in El Cajon, California before being shipped to Australia. We take great care in building your custom jump rope, and we want you to receive your custom Rx Jump Rope, Rx Replacement Cable, Grips and Gear exactly the way you ordered it. However, because the Rx Jump Rope and Rx Replacement Cable are custom products, we do not accept returns for a refund unless the product is Faulty.

One-time Cable Exchange Policy

You are responsible for all shipping costs associated with the Exchange Policy. Consequently, all exchanges must include a return, postage-paid, self-addressed envelope for the exchanged product to be returned to you. Alternatively, return shipping after the exchange can be purchased at https://www.rxsmartgear.com.au/products/return-postage 

We understand that upon receiving your new rope, you may want a different cable weight, cable length or colour, so we offer our customers a One-Time Cable Exchange. 

Our One-Time Cable Exchange policy (Exchange Policy) allows you to exchange any Undamaged Cable (other than Zeus or Kronos Heavy Jump Rope cables) should you find that your cable length needs to be changed to better suit your body dimensions and jumping mechanics. In order to exchange your cable under the Exchange Policy you will need to notify our team at info@rxsmartgear.com.au within two weeks of purchasing the product, and return the product within a reasonable amount of time.

Rx Smart Gear Australia's return address: 25-29 Winbourne Road Brookvale NSW 2100 AUSTRALIA. 

Before you return the Product for exchange please ensure;

  • the product is unused and unworn with no marks, scratches or damage. Used, worn and damaged Product will not be accepted and returned to the Customer at their cost; 
  • a postage-paid, return satchel is included for the product to be returned to you. Return shipping both to Rx Smart Gear Australia and once the exchange is completed is the responsibility of the Customer; 
  • details of the original order are included; and
  • details that the Product is to be exchanged for.

Please only send postage satchels or return in the ComPost recyclable packaging you received with your order, as paper envelopes damage easily when in transit.

Grip Exchange

You are responsible for all shipping costs associated with any grip exchange. Consequently, all exchanges must include a return, self-addressed envelope for the exchanged grip to be returned to you. Alternatively, return shipping after the exchange can be purchased at https://www.rxsmartgear.com.au/products/return-postage

If you wish to exchange grips they must be unused, unmarked and have the original packaging.

Any used grips sent back for exchange that show signs of use will be sent back to you using the self-addressed envelope provided by you.

Footwear Exchange

You are responsible for all shipping costs associated with any footwear exchange. Consequently, all exchanges must include a return, self-addressed envelope for the exchanged footwear to be returned to you. Alternatively, return shipping after the exchange can be purchased at https://www.rxsmartgear.com.au/products/return-postage

If you wish to exchange footwear, they must be unused, unmarked, show no signs of wear and have the original packaging.

Any used footwear sent back for exchange that show signs of use will be sent back to you using the self-addressed envelope provided by you.

Refund Policy

In addition to your statutory rights, if you are not 100% satisfied with any Product because you received the wrong Product, the Product does not fit, or is not suitable to your needs, you may return or request an exchange of any Product if:

  • the Produce is not a Custom Product;
  • the Product is unused, unworn , in its original condition and original packaging (and, if applicable with its cable ties); and
  • you have notified our team at info@rxsmartgear.com.au within two weeks of purchasing the product;
  • you have returned the product promptly within a reasonable amount of time, which must not exceed 30 days from the date of purchase; 
  • you have supplied us with a receipt/tax invoice or online order confirmation email as proof of purchase; and
  • the Product was not purchased on sale clearance mark down.

Change of mind returns are not accepted.

We do not accept returns for a refund of a Custom Product unless the product is Faulty e.g. jump ropes that are made-to-order. 

Please note: Shipping costs of already dispatched orders are non-refundable. You will be responsible for shipping costs associated with such a return.

Sale Items: Items purchased as part of a sale or clearance mark down cannot be returned or exchanged under the Refund Policy unless the product is Faulty.

Rx Smart Gear Australia's return address: 25-29 Winbourne Road Brookvale NSW 2100 AUSTRALIA. Please only send postage satchels or return in the ComPost recyclable packaging you received with your order, as paper envelopes damage easily when in transit. 

Faulty Products

If you believe your Product may be Faulty, is not fit for an intended purposes to which you made known to us or is not as described, you are entitled to request an exchange or refund.

If you receive consider that your Product is Faulty please contact us at info@rxsmartgear.com.au.

We reserve our rights to inspect any allegedly Faulty product to clearly identify the Fault before a resolution is provided.

We reserve the right not to accept the return of a Faulty product where we inspect the Product and reasonably assess that the Fault is a result of:

  1. Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions, use instructions or wash guide); or 
  1. Usual wear and tear following use of the Product.

You can arrange an inspection of your Product by contacting us as at info@rxsmartgear.com.au.

For the avoidance of doubt, this policy does not affect your rights under the Australian Consumer Law. If you purchased a Product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a Product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Care of Products

We note that you will be responsible for the care of any returned Products until they have been received by us. As such, please:

  • Ensure that all products returned to us are safely packaged so that they will not be damaged;
  • Retain proof of postage in case we do not receive the package, or something happens to it along the way.

Custom Products

You acknowledge that the Custom Products supplied by us, such as a custom rope and replacement cable, may be custom built by a member of our team and shipped from Sydney to you.

You acknowledge that prior to providing an order with us, that you have provided us with all relevant information required for us to make any Custom Product fit for your intended purpose.

Each replacement cable is custom measured, cut then packaged prior to it being sent from our Brookvale facility. Most other RXSG products are assembled in El Cajon, California before being shipped to Australia.

We do not accept returns for a refund of a Custom Product unless the product is Faulty.

Care of Products

We note that you will be responsible for the care of any returned products until they have been received by us. As such, please:

  • Ensure that all products returned to us are safely packaged so that they will not be damaged;
  • Retain proof of postage in case we do not receive the package, or something happens to it along the way.

We exclude all liability in relation to Faulty products to the maximum extent permissible by law. However, please note that nothing contained in this policy will affect your statutory rights, including those provided for under the Australian Consumer Law.  

Definitions

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010

Faulty means that a product has failed to comply with a guarantee referred to in section 259(1)(b) of the Schedule 2 of the Competition and Consumer Act 2010 (the Act), to the extent that that failure is considered to be a major failure pursuant to the Act.

Undamaged Cable means a cable that is free of scratches, debris or unnecessary markings on the coating and any bends or kinks in the length of the cable itself.