Privacy policy

PRIVACY POLICY

1.             GENERAL

  • This Privacy Policy sets out how we collect, store, use and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). The Principles govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonably identifiable.  It need not matter that the information is correct or not or whether it is recorded in a material form or not.
  • Our Privacy Policy allows you to:
    • access your information;
    • correct your information; and
    • contact us if you are concerned with how your information is being used.
  • RX Smart Gear Australia

In this document 'We', 'Us', 'Our' or 'the Company' refers to CF BLK PTY LTD (ACN 163 610 115) We are the exclusive distributor of RX Smart Gear branded fitness equipment in Australia & New Zealand.  We also conduct fitness workshops.

  • Applicability of Privacy Policy

This privacy policy applies to our website, social media pages (including but not limited to Facebook and Instagram) and any communication between you and us.

2.             PERSONAL INFORMATION

  • Your Personal Information

Personal information collected and held by us about you, may include:

  • name;
  • gender;
  • date of birth;
  • address;
  • telephone numbers;
  • e-mail address;
  • occupation;
  • drivers licence number;
  • drivers licence state;
  • ABN;
  • Company details;
  • employment application information; and
  • any other relevant information.

If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

  • How we collect personal information

We collect personal information in a number of ways, including:

  • directly from you, when you provide information by telephone, electronic messages (including e-mail and SMS), in documents or otherwise through our workshops;
  • directly from you, via our internet site and social media pages;
  • from your agents or representatives who act on your behalf;
  • from competition entry forms or at our promotional activities or sponsored events;
  • from third parties we contract to collect and/or manage data on our behalf;
  • from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
  • from marketing organisations, including through the use of purchased lists;
  • from industry databases;
  • from publicly available sources such as the Internet and telephone directories; and
  • from law enforcement, dispute resolution, statutory and regulatory bodies.
    • Google Analytics, Website Cookies & Social Media

As you navigate through our websites, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, pixels, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data).

For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of a website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a website is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing a website, such as when you are logged into an account.

We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you.  In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request.  We store the data generated by Google Analytics securely.

We may also share hashed portions of your information with certain strategic partners to make our business more responsive to your interests and/or those of like-minded consumers. For example, we may aggregate your email address together with the email addresses of others who place enquiries on our site, locally hash such data, and transmit the resulting hashed data to third parties including but not limited to Facebook/LinkedIn/Google for the purpose of creating “Custom Audiences” (where targeted advertisements are sent to people on Facebook who have already been on our site), and “Lookalike Audiences” (where targeted advertisements are sent to people on Facebook/LinkedIn/Google who have similar characteristics to people on our Custom Audience list).

3.             HOW WE USE YOUR PERSONAL INFORMATION

  • General

Your personal information may be used in order to:

  • provide and market our products and services to you;
  • communicate to you in relation to our products, services and our promotional activities;
  • assist you with queries you may have;
  • comply with our legal obligations;
  • resolve complaints;
  • monitor our performance and to help us manage our services;
  • identify and contact individuals who do business with us;
  • train our employees, agents and representatives;
  • conduct customer and market research and analytics to improve the quality of our products and services;
  • assess and process employment applications and manage employment issues; and
  • handle complaints and disputes; and detect, investigating and preventing fraud.

We may contact and communicate with you either via telephone, post, facsimile, email, social media or SMS.  

  • Direct marketing

Where we use personal information for promotional or direct marketing purposes, a person may at any time request that we not use their Personal Information for sending direct marketing material to that person including if you wish to opt-out of the use of certain hashed portions of your Personal Information. Such a request can be made by contacting us in writing at the contact details below. There is no fee for making such a request.

Direct marketing can include for example: Displaying an advertisement on a social media site that an individual is logged into, using Personal Information, including data collected by cookies relating to websites the individual has viewed.

4.             DISCLOSURE OF PERSONAL INFORMATION

  • General

We may disclose your personal information to organisations outside of the Company.  These organisations may include:

  • our affiliates and associated companies overseas;
  • outsourced service providers who manage services we provide to you including, but not limited to: mailing systems and direct marketing; market research; customer research; payment processors
  • government, regularity, law enforcement authorities, organisations, as required or authorised by law;
  • our related bodies corporate;
  • the agent(s) of any of those entities referred to above;
  • your employer (where applicable); and
  • our advisors (including legal and accounting advisors).

Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.  We may also disclose personal information where you consent to us doing so.  That consent may be written, verbal or implied from your conduct.

  • Disclosure to overseas recipients

Our related entities and some of our service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by us may be transferred overseas.  The countries in which these recipients may be located will vary from time to time, but may include the USA.

5.             STORAGE OF PERSONAL INFROMATION

  • General

We may hold your personal information in a number of ways, including:

  • in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
  • in paper records; and/or
  • in telephone recordings.

Where it has been collected from our or your agent, or our service providers, they may also hold copies of your personal information.  We may combine personal information we receive about you with other information we hold about you.  We will store your personal information in a secure environment.  It is protected by a combination of physical and technological measures.  We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.  If you want more information about the way we manage the information we hold please contact us as we would be happy to provide you with further information on our processes.  Our contact details can be found at the end of this document.

  • Help us ensure we hold accurate information

We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.  However, the accuracy of that information depends to a large extent on the information you provide.  We recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up to date with changes to this information such as your name and address.
    • You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law.  If you would like to access your information, please let us know.  You may be required to put your request in writing for security reasons and we may charge a fee for searching for and providing access to your information.

6.             SENSITIVE INFORMATION

In limited circumstances we may collect sensitive information from or about you.  In this policy, the term "sensitive information" includes health information and genetic information.  Except where certain exceptions set out in the relevant privacy laws apply, we will not collect sensitive information from you unless you consent to the collection of that information, and that information is reasonably necessary for one or more of our functions or activities.  We will not retain your sensitive information for longer than is necessary.

7.             PHOTOGRAPHS AND RIGHT TO USE 

Photographs or film of customer orders may be taken and used by us for promotional and advertising purposes via social media, our website and/or other mediums, without payment or compensation to customer. Such photos are and will remain our property. 

8.             MISCELLANEOUS

  • How to contact us

If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact our Information and Privacy Officer by:

Telephone:     +61 477 174 632

E-mail:            info@rxsmartgear.com.au

Mail:                Information and Privacy Officer, 25-29 Winbourne Rd Brookvale NSW        2100 AUSTRALIA

Website:         rxsmartgear.com.au

  • Making a complaint

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint.  We will attempt to resolve your complaint in accordance with our internal complaints resolution process.

We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy on this website.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Our store is hosted by Shopify and that Shopify processes their data when they visit and make purchases on your store, including to provide services based on their interactions with other merchants and with Shopify.

Your information will be shared with Shopify and other third parties that may be located in other countries, in order to provide services to them, including those that incorporate data from their interactions with other merchants and with Shopify. For more information on Shopify's Privacy Policy, visit https://www.shopify.com/au/legal/privacy/consumers